Terms of Service
Contactless photoshoots: Social distancing due to coronavirus (COVID-19)
We are committed to our customer’s and photographer’s health and well-being. We are tracking the development of COVID-19 as well as the CDC and WHO’s social distancing recommendations.
During the photoshoot, we encourage photographers to use their protective masks, avoid physical contact, and maintain the recommended distance. We advise customers to also follow these recommendations. Your photoshoot will continue as planned, and the quality of the photos and experience won’t be affected.
Social distancing recommendations:
- Use your masks 😷
- Avoid physical contact and handshakes 🚫 🤝
- Maintain a 6 feet (1.8 meters) recommended distance 🔛
- Follow the local health authorities updated recommendations 👮
- Avoid crowded areas 📍For additional information, please visit the CDC or WHO’s website.
If you need to reschedule your photo session, sign in to your account. Go to ‘Upcoming Bookings’, select the booking and click on the ‘reschedule’ button. Our rescheduling policy is as follows:
- If you reschedule with more than 3 days in advance, there is no rescheduling fee.
- If you reschedule with less than 3 days to your photo-experience, a 25% package price fee will apply. Except for emergencies*.
*Natural disaster, illness, direct family member emergency or last-minute travel restrictions.
If you need to cancel your photo session, please notify us via email at [email protected] with at least 3 days notice. Our cancelation policy is as follows:
a) If you cancel more than 3 days in advance of your photoshoot, we will issue you with a photoshoot credit of the same value which you can use at any time in the future, with no expiration date.
b) If you cancel within 3 days of your photoshoot, no credits or refunds will be issued.
c) In the event of an emergency (natural disaster, illness, direct family member emergency or last-minute travel restrictions), we will issue you with a photoshoot credit of the same value which you can use at any time in the future, with no expiration date.
NOTE: Cancelations during holiday seasons must be done a week in advance from the shoot date. This will be specific to each destination, as each city and country has its own special dates and holidays.
If you don’t show up to the photo-experience session at the scheduled time and meeting place previously agreed upon, no refund will be issued. The payment will go to the photographer for their time.
Early is on-time, and on-time is late! We suggest that you arrive at your meeting point 15 minutes prior to the scheduled time. If you are late, the time will be deducted from your allotted photo-experience scheduling unless your photographer has the flexibility to flexibility to extend.
If for any reason, you don’t notify the photographer and arrive 30+ minutes after your scheduled start time, you will be considered a no-show and will be charged in full. If you notified your photographer that you were running late, please keep in mind that they may have another photo-experience scheduled after, and may not have the flexibility to stay longer.
If you arrive at your session late, any time that has passed will be forfeited from your chosen package. You may only shoot for the remaining amount of time.
If you wish to extend your photo-experience beyond the originally scheduled time, any additional time will be start at $150/hour. Rates vary by location & occasion.
Travelers are responsible for any transportation fees or additional fees (admission to museums, parks, ferry tickets, Uber, bus, food, etc.) required for you and the photographer.
You will share a non-exclusive perpetual personal-use license of the images. The image(s) may not be used in any way whatsoever in which you charge money, collect fees, or receive any form of remuneration. The image(s) may not be used in advertising. The image(s) may not be resold, relicensed, or sub-licensed. Your Photographer retains the copyright on all images shot.
Photo Editing and Delivery
istanbulportrait.com is a fun and candid photo experience. We offer professional photos of the memories you won’t want to forget. All of our images are color edited and color corrected. The photographers will not go through extensive photoshop editing, which means heavy post-production, liquifying, removals, skin retouching or editing that drastically alters the original image.
While we would love to provide all of the unedited or raw files, the magic happens after the editing process. It would be nearly impossible for our photographers to edit all of your images. Think quality over quantity!
Your private gallery will include the best shots from your photo-experience, selected and edited by your awesome photographer. If you have any specific “must-have” shots in mind, let us know prior to your photo-experience.
We will send you a link to your personalized private gallery via email. Once you access the link, you will be able to download the photos directly to your email to share with your friends and family! Also, if you booked through our App, you will be able to access your photos on there.
To purchase additional photos, you can do so before your photo-experience through our “Extra Photos” package and receive them within 24-48 hours. Loved all your photos and want to buy more? Select your desired amount to purchase and we will add them to your personalized gallery!
We ask all of our customers to be respectful and honor the hard work we do to connect you with professional photographers and offer their outstanding services. If for any reason we discover the customer and/or the photographer engaging in third-party business outside of the platform (buying prints, additional photos, extra time, etc.) without our consent prior to the booking, both the traveler and photographer may be banned from the platform. We do not allow any third-party business outside of the platform and are not responsible for any business done after the hours of the scheduled service.
All content and photographs displayed on the Site and all underlying softwares or technologies used in connection with the Site, and all aspects thereof, including all copyrights, trademarks, and other intellectual property or proprietary rights therein, are owned by istanbulportrait.com or its licensors. You acknowledge that the Site, content and photographic images displayed on the Site and any underlying technology or software used in connection with the Site contain istanbulportrait.com’s proprietary information.
istanbulportrait.com shall have the right to monitor the content that you provide to the Site, but shall not be obligated to do so. The contents of the Site are protected by copyright as individual works, collective work and/or compilations, pursuant to the Turkey and foreign copyright laws.
You agree to abide by all copyright notices and other restrictions contained in the Site. Access to, and use of, the Site is solely for your personal, non-commercial use. Accessing, using, displaying, performing, distributing, copying or downloading content from the Site for anything other than personal and non-commercial use is strictly prohibited without the written consent of istanbulportrait.com. By downloading or reproducing any information from this Site, you accept and agree to the conditions described in this Statement in their entirety without modification unless otherwise agreed to in writing by you and istanbulportrait.com.
Exclusion of Liability
Customers agree to release istanbulportrait.com from any liability for damage, losses, and injury to them or to any person or property resulting from the use of our services; accepting themselves for taking full responsibility for any and all such damage or injury.
istanbulportrait.com will not be liable for incidents related directly or indirectly with our services.
Changes to The Terms
istanbulportrait.com reserves the right to modify the content of the present Terms and Conditions at any moment in time.